[人像精修系列] Who should repair the sub-healthy shared bicycles?

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发表于 2022-9-10 12:55:41 | 显示全部楼层 |阅读模式
本帖最后由 shormilakhatun 于 2022-9-10 12:57 编辑
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Shared bicycles solve the transportation problem of the last mile for most people, but we often face or see such a scene, standing alone at the entrance of the subway station, looking for exploration in the sea of ​​orange and blue bicycles, Hope to find a bike that I love at first sight and ride lightly. And often when someone sees someone locking the car beside them, they will ask: Is this car easy to ride? It's not flirting, it's a real problem.

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In the face of the above problems, each bicycle is mainly solved by the user's reported maintenance. After selecting from 8 to 9 key parts, you can take a photo and upload it.But there are two problems with this approach: Will the user report it after seeing it? According to my personal incomplete field observation, there are not many user reporting behaviors, and they are often anxious to find a car to ride away. If the current Indian Phone Number car has obvious problems, then the user will look for the next one instead of reporting the problem. Because the premise of the user discovering that there is a problem with the car is that he wants to use the car, and when he finds that the car is unavailable, the most rational and subconscious way is to find the next one instead of reporting the problem.
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Internal experts have been consulted on this issue, but the accuracy rate reported by users is not high, which leads to increased labor costs and reduced timeliness for maintenance. Moreover, some users may report information due to external factors encountered during the riding process, and some even use bicycles as a punching bag with high pressure in their daily life, which is also one of the reasons for the high rate of bicycle repairs.I, who often cycle to work, feel that the opportunity to "talk on paper" has come again when faced with the above problems.

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